Healthcare Content Building an Emotionally-Aware Chatbot Basic bots Put Your Customers Up and Center You’ll notice that there is a shop in which you can buy upgrades for coins. Every day you log in to the game, there is a small gift in the shop that you can collect. Apple uses icons on their iPhone […]
The Medallia Work Place Services team implemented the Aisera platform and its AI-driven chatbot as its first form of global support. Delivering exceptional experiences for support teams with immediate customer self-service automation and case deflection. For most companies, there are huge customer service improvements still to be gained in more mundane areas like smarter processes, […]
Even the most sophisticated technical solution will not replace face-to-face communication. Given the current situation, they are more than enough to help your customers. Businesses affected by COVID-19You just need to move your interactions with your customers to the Coronavirus-safe space. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on […]
Most (why not all?) automated phone help systems have a cut out in which after two or three loops back to the same place, you are eventually diverted to a live person. So, in creating a circular logic test, what we are looking for is the repetitive pattern of responses before the cut-out. This is […]
Influencer Marketing (or Celebrity Endorsement) for Social Good Content We Shouldn’t Try to Make Conscious Software–Until We Should Talking to whales: can AI bridge the chasm between our consciousness and other animals? Mastodon: What You Need to Know About the Open-Source Social Network But they really do work, my brain feels more forceful already. So […]