The analysis can segregate tickets based on their content, such as map data-related issues, and deliver them to the respective teams to handle. The platform allows Uber to streamline and optimize the map data triggering the ticket. For example, semantic analysis can generate a repository of the most common customer inquiries and then decide how […]
Conversational AI is a type of artificial intelligence that enables humans to interact with computer applications the way we would with other humans. Meanwhile, analyse the pros and cons of implementing conversational AI along with how businesses can benefit from the technology. Conversational AI platforms – A list of the best applications in the market […]
Since then, with the help of progress made in the field of AI and specifically in NLP and NLU, we have come very far in this quest. Direct customer service queries are directed to the correct location if you have offices in multiple countries. Natural language understanding is one of the hardest problems for computers […]